Warranty

All goods purchased from kiwivelo.co.nz are covered by a full manufacturer’s warranty. The duration of this warranty is at least 1 year but some manufacturers offer an extended warranty. Generally speaking, warranties cover manufacturing faults and defects. They do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that any item purchased from kiwivelo.co.nz has developed a fault then please contact us before returning goods as many problems may be solved without you incurring freight costs. If the goods need to be returned:

• Goods must be clean.
• Products be packaged carefully - damage that has occured in transit will not be subject to warranty replacemement.
• You must provide proof of purchase.
• Please be honest when dealing with us, we will endeavor to resolve any problem you have as it is in our interest to have a happy customer! 
• Unfortunately freight costs cannot be covered.
• Goods returned will be assessed by our Warranty Department. Replacement goods will be dispatched once approved. We will contact you in cases that are not deemed to be valid for warranty.

New Zealand Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

New Zealand Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.