- Description
- Frequently Asked Questions
- I want to return my purchase! What do I do?
- What do you charge for standard shipping an order?
- How long will it be before I receive my order?
- Do you do back orders?
- Do you have a catalogue?
- Do you ship to PO boxes addresses?
- Is it safe to use my credit card on your site?
- How do I buy things from kiwivelo.co.nz?
- What are cookies? Do I need to enable cookies on my browser to shop at Kiwivelo.co.nz?
- Visa and Mastercard Credit Cards.
- Bank Transfer (Direct Credit)
- Delivery & Returns
BORN TO RACE, NO DISCUSSION
Our history is one of extraordinary victories, iconic bicycles, passion, and expertise. The new Pinarello F was born with this unique DNA, created to offer extremely high performance and guide you straight to victory. All true riders know that what goes up, must go down. For this reason, the Pinarello F is designed to excel on all terrain and is as adept at climbing as it is comfortable on a high-speed descent. This is what we mean by ALL-ROUND PERFORMANCE.
CARBON T900 UD
The right balance between reactivity, dampening capabilities and lightness for competition.
ASYMMETRIC FRAME PINARELLO F
For first Pinarello understood that, while the thrust applied to both pedals is the same, the pull on the chain applies to the right side only. For this reason, all frames are optimized to compensate these unbalanced forces.
ONDA FORK
A distinctive Pinarello Technology since 2000. The shape of the fork delivers precise turning abilities, stability and reduction of longitudinal and lateral shocks.
COMPETITION GEOMETRY
30 grand tours have been won on Pinarello bikes. 70 years of victories and continuous improvements have been distilled into what we consider the best race geometry in the industry.
Here's a quick list of the most common questions our customers ask us from time to time.
I want to return my purchase! What do I do?
If you are not 100% satisfied, you can return it for a refund within 14 days of purchase within the limitations of our returns policy
For information regarding the returns process - Please review our returns policy.
If you need help or clarification on anything related to a return - drop us a line on 0800 549 483
Or email friendly Returns Support
What do you charge for standard shipping an order?
Kiwivelo offers a $5.00 flat rate delivery fee per order.
How long will it be before I receive my order?
Most orders received before 3:00pm will be dispatched the same day for overnight delivery, you should receive your order within 4 business days, (South Island addresses may take an additional business day to arrive). Please allow additional time for shipments to rural addresses.
For more details please view our shipping and delivery page.
Do you do back orders?
Kiwivelo.co.nz does offer back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item or like to wait for the stock to arrive. Out of stock orders, will be cancelled unless a replacement item is requested or you are happy to wait for the goods to arrive.
Do you have a catalogue?
Our catalogue lives right here on kiwivelo.co.nz. We do not provide a printed catalogue currently.
Do you ship to PO boxes addresses?
Unfortunately, we are unable to ship to PO Boxes, please provide us with a physical address.
Is it safe to use my credit card on your site?
Shopping at Kiwivelo.co.nz is safe. Our Safe Shopping Guarantee backs every credit card purchase you make at Kiwivelo.co.nz, and our site is protected by SSL encryption technology in and we use DPS secure gateway services.
How do I buy things from Kiwivelo.co.nz?
Currently, we can accept the following payment for purchases made at kiwivelo.co.nz.
What are cookies? Do I need to enable cookies to shop at Kiwivelo.co.nz?
A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites.
You need to enable cookies on your browser to make really enjoy shopping at kiwivelo.co.nz. Cookies need to be enabled on your browser so you can add products to your shopping cart and access your kiwivelo.co.nz account information. If you share your computer with someone else and you do not want them to have access to your account information, make sure you have logged out before wandering away from your computer.
PLEASE NOTE WE DO NOT HOLD ALL STOCK IN STORE, PLEASE CONTACT US FOR IN-STORE AVAILABILITY.
09 489 5494 (0800 KIWIVELO)
ITEM DELIVERY:
- Orders received before 3pm are normally dispatched the day they are ordered.
- The standard delivery time for products to be delivered New Zealand postal addresses (excluding bikes) is within 3 working days.
- All costs associated with delivery are calculated and added at the point of purchase in the shopping cart.
- Delivery costs are itemised in your account and can be viewed by logging into your account.
If your delivery requires further attention, please contact us on 0800 549 483
RETURN ITEMS:
- We will happily refund or exchange any item purchased on kiwivelo.co.nz.
- All returns MUST have a completed returns form enclosed which can be found here. This form can be filled out on your device.
- We do not cover returns cost.
- Returned goods must be unused and supplied with their original packaging undamaged also.
- If you have paid with card, we will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds.
- Replacement products normally take 5 days to deliver - provided you have followed our returns procedure correctly.
- The status of your credit or return can be viewed by logging into your account.
For more assistance related to returned items, contact us on 0800 549 483