- Description
- Frequently Asked Questions
- I want to return my purchase! What do I do?
- What do you charge for standard shipping an order?
- How long will it be before I receive my order?
- Do you do back orders?
- Do you have a catalogue?
- Do you ship to PO boxes addresses?
- Is it safe to use my credit card on your site?
- How do I buy things from kiwivelo.co.nz?
- What are cookies? Do I need to enable cookies on my browser to shop at Kiwivelo.co.nz?
- Visa and Mastercard Credit Cards.
- Bank Transfer (Direct Credit)
- Delivery & Returns
INTRODUCE THE RIDER YOU ARE TODAY TO THE ONE YOU’LL BE TOMORROW.
Improve every day with Edge® 840, the touchscreen and button-controlled cycling computer with targeted adaptive coaching1. It’s the optimal gear to prepare you for upcoming races or personal milestones.
PREPARE
HEAT AND ALTITUDE ACCLIMATION
See how your body is holding up with heat and altitude acclimation1.
GROUPTRACK FEATURE
Check each other’s location with GroupTrack — and track up to 50 riders at once3.
RIDE-SPECIFIC ROUTING
Get routing suited to your ride, whether you’re on mountain, gravel or road.
TRENDLINE™ POPULARITY ROUTING
Your Edge finds the best route — choosing from roads (and trails) most traveled.
EVENT GOALS
Select a race distance and time goal, then receive daily suggested workouts.
TRAIN AND PERFORM
GRIT® AND FLOW™ METRICS
Grit rates the difficulty of a trail. Flow measures how smoothly you ride it.
TURN-BY-TURN DIRECTIONS
Stay on track with turn-by-turn directions and alerts.
BACK TO START
Get back on track — or back to start — if you’re lost or want to go home early.
NUTRITION AND HYDRATION ALERTS
Stay fueled on a ride with notifications when it’s time to hydrate or eat.
STAMINA INSIGHTS
While you ride, get stamina insights1 so you can keep an eye on how much you have left in the tank.
CYCLING SAFETY AND AWARENESS
COMPATIBILITY WITH VARIA™ DEVICES
Pair your Edge device with your Varia rearview radar and smart lights to see and be seen.
INCIDENT DETECTION
This feature sends a message with your location3 to emergency contacts after an on- or off-road incident.
LIVETRACK FEATURE
Loved ones can follow your location, when paired with your compatible smartphone.
BIKE ALARM
A PIN-protected alarm notifies via your compatible smartphone if your bike is moved.
INREACH® DEVICE COMPATIBILITY
Stay in touch wherever you ride by pairing with your compatible inReach device4.
CONNECTIVITY
SMART NOTIFICATIONS
Receive texts and alerts on your Edge cycling computer, when paired with your compatible smartphone.
EBIKE COMPATIBILITY
Connect to your eBike that’s compatible with ANT+® technology or SHIMANO STEPS.
CONNECT IQ™ STORE
Download custom data fields, and get apps and widgets from our Connect IQ Store smartphone app.
GROUP MESSAGING
Message the pack if you get separated, when paired with your compatible smartphone.
Here's a quick list of the most common questions our customers ask us from time to time.
I want to return my purchase! What do I do?
If you are not 100% satisfied, you can return it for a refund within 14 days of purchase within the limitations of our returns policy
For information regarding the returns process - Please review our returns policy.
If you need help or clarification on anything related to a return - drop us a line on 0800 549 483
Or email friendly Returns Support
What do you charge for standard shipping an order?
Kiwivelo offers a $5.00 flat rate delivery fee per order.
How long will it be before I receive my order?
Most orders received before 3:00pm will be dispatched the same day for overnight delivery, you should receive your order within 4 business days, (South Island addresses may take an additional business day to arrive). Please allow additional time for shipments to rural addresses.
For more details please view our shipping and delivery page.
Do you do back orders?
Kiwivelo.co.nz does offer back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item or like to wait for the stock to arrive. Out of stock orders, will be cancelled unless a replacement item is requested or you are happy to wait for the goods to arrive.
Do you have a catalogue?
Our catalogue lives right here on kiwivelo.co.nz. We do not provide a printed catalogue currently.
Do you ship to PO boxes addresses?
Unfortunately, we are unable to ship to PO Boxes, please provide us with a physical address.
Is it safe to use my credit card on your site?
Shopping at Kiwivelo.co.nz is safe. Our Safe Shopping Guarantee backs every credit card purchase you make at Kiwivelo.co.nz, and our site is protected by SSL encryption technology in and we use DPS secure gateway services.
How do I buy things from Kiwivelo.co.nz?
Currently, we can accept the following payment for purchases made at kiwivelo.co.nz.
What are cookies? Do I need to enable cookies to shop at Kiwivelo.co.nz?
A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites.
You need to enable cookies on your browser to make really enjoy shopping at kiwivelo.co.nz. Cookies need to be enabled on your browser so you can add products to your shopping cart and access your kiwivelo.co.nz account information. If you share your computer with someone else and you do not want them to have access to your account information, make sure you have logged out before wandering away from your computer.
Please wait. Loading....